|
|
| (3 intermediate revisions by 2 users not shown) |
| Line 1: |
Line 1: |
| − | <!--
| + | {{documentation/banner |
| − | <noinclude>{{documentation/versioncheck}}</noinclude>
| + | | text = [https://slicer.readthedocs.io/en/latest/user_guide/get_help.html#i-want-to-report-a-problem This page has been moved to read-the-docs.] |
| − | -->
| + | | background-color = 8FBC8F }} |
| − | | |
| − | =User Feedback= | |
| − | | |
| − | *I have a question about how to use Slicer for a particular task or I'm not sure things are working right
| |
| − | ** Try your best to sort out the issue by reading documentation and checking error logs
| |
| − | *** Look at our [[Documentation/UserTraining|portfolio of training materials]] and make a google search to see if the question has been discussed.
| |
| − | *** Check the [[Documentation/{{documentation/version}}/SlicerApplication/ErrorLog#To_capture_the_entire_error_log_for_a_report|Error Log]] to see if there's something misconfigured, such as a directory that is not readable or writable.
| |
| − | ** I am still unclear about what to do.
| |
| − | *** <big>[https://discourse.slicer.org Ask a question on the Slicer Forum!]</big>
| |
| − | *Something is definitely not working as it should or I would like to request a feature.
| |
| − | ** File a bug report in the issues [http://na-mic.org/Mantis/bug_report_page.php tracker] (you need to register first). It is important to provide enough specific information so that a software developer can duplicate the problem - [[Documentation/{{documentation/version}}/Report_a_problem#Error_report_contents|see details below]].
| |
| − | ** Don't be anonymous: real people trying hard to solve real problems are more likely to get valuable help. A vague question from a random email is likely to be ignored..
| |
| − | * I would like to let the Slicer community know, how Slicer helped me in my research.
| |
| − | **Please send us the citation for your paper.
| |
| − | **Background: funding for Slicer is provided through competitive mechanisms to a large extent by the US government and to a lesser extend through funding from other governments. The justification of for those resources is that Slicer enables scientific work. Knowing about scientific publications enabled by Slicer is a critical step in this process. Given the international nature of the Slicer community, the nationality of the scientists is not important. Every good paper counts.
| |
| − | * I would like to give feedback on my experience with Slicer.
| |
| − | **Share your story using the Feedback link accessible from the Slicer Welcome module
| |
| − | | |
| − | ==Error report contents==
| |
| − | * Describe:
| |
| − | ** What steps were performed before the problem occurred
| |
| − | ** What behavior you expected
| |
| − | ** What happened instead
| |
| − | * Copy-paste the error log: you can access it from Slicer in the menu: Help / Report a bug. By default log of the current session is displayed but you can retrieve the logs of the last few sessions
| |
| − | * Optional: capture a screenshot that illustrates the issue
| |
| − | | |
| − | That could be summarized by the SSCCE (Short, Self Contained, Correct (Compilable), Example) approach documented on http://sscce.org
| |
| − | | |
| − | ==Workflow for Handling Bugs and Feature Requests in Slicer==
| |
| − | | |
| − | The following instructions describes the recommended workflow to report a problem related to the Slicer application.
| |
| − | | |
| − | * 1. [https://issues.slicer.org/signup_page.php Register] on the issue tracker
| |
| − | | |
| − | * 2. [http://massmail.spl.harvard.edu/mailman/listinfo/slicer-devel Sign-up] on the [https://discourse.slicer.org/ Discussion Forum]
| |
| − | | |
| − | * 3. Create an issue in the [https://issues.slicer.org/bug_report_page.php issue tracker].
| |
| − | | |
| − | * 4. Optionally, if you would like to share dataset >= 2MB, you should consider uploading them on our dedicated server. See [[Documentation/{{documentation/version}}/Report_a_problem/UploadData|How to share and associate data with an issue]]
| |
| − | | |
| − | * 5. Post on the [https://discourse.slicer.org/new-topic?body=Operating%20system:%0ASlicer%20version:%0AExpected%20behavior:%0AActual%20behavior:&category=support Discussion Forum] pointing to the reported bug. Title of the post should start with <code>Issue 1234: Title of the issue report</code>
| |
| − | | |
| − | {{:Documentation/{{documentation/version}}/Developers/IssueWorkflow}}
| |
